In a bid to improve the travel experience for the airline’s 170 million global customers, Delta Air has empowered its flight attendants with an innovative new tool on their handheld phablet devices.
Speaking on the new guest service tool, Allison Ausband, the airline’s Senior Vice President of In-Flight Service, expalined that the airline is committed to making flying experience better for customers while endeavoring to bring more humanity to the skies.
“Having technology at their fingertips to identify and greet customers by name, highlight customers’ Medallion status, address disruptions in their travel in real-time as well as a host of other opportunities means the world’s finest flight attendants can provide an even more exceptional customer experience,” he said.
“With the Guest Service Tool, flight attendants will have a better sense of the customers traveling on board, be able to recognize high-value customers and better serve those on board who may need extra assistance or attention. As the tool evolves, they’ll also be able to proactively provide customers with the status of down-line flights and connecting gate information.
“We’ll continue to enhance the device and Guest Service Tool to take advantage of customer-provided data to further personalize the on board experience,” said Ausband. “Eventually, flight attendants will be able to deliver food and beverage options that meet customer preferences and better identify those customers who may have had a previous disruption in their travel, all in an effort to deepen engagement with those who fly with us,” he said.